When Wellness Programmes Don't Reach the Floor
Wellness programmes on paper. Burnout on the warehouse floor.
A cloud and e-commerce company had wellness programmes running — and a genuinely disengaged workforce anyway. This works out why.
Standardised policy with room for local flexibility, real feedback loops for leaders, and measurable inclusion targets.
The company had grown fast without building the structure to match — office and warehouse staff were treated noticeably differently, leadership was inconsistent, and burnout kept happening despite the wellness push.
The company's own workforce data, read through established ideas about fairness at work, motivation, and adaptive leadership.
A wellness programme and actual employee wellbeing aren't the same thing — a policy can exist on paper and still never reach the warehouse floor.
Look at the problem from three different angles — office staff, warehouse staff, management — instead of treating the workforce as one group with one experience.
AI-enabled communication tools recommended as part of fixing how information actually moves between teams.
Four fixes — fairness, communication, leadership, and inclusion — each with an honest look at what could go wrong trying to implement them.
"Diagnosing the gap between a policy and what actually happens on the ground means looking at the ground, not just the policy document."
Read the complete report submitted for this project, including the research, analysis, strategy, and final recommendations.